✨ Caring for Your SEO Silver Jewellery

Your SEO Silver by CAIA jewellery is crafted in 925 Silver, designed for everyday style and lasting elegance.

Some designs feature a rhodium finish for enhanced shine, while others may come in gold or rose gold tones with specialised plating.

With a little care, your jewellery will continue to look beautiful over time.

🛡️ How to Care

• Store your jewellery in a zip-lock pouch or an airtight box when not in use
  
• Avoid direct contact with perfumes, sanitisers, lotions, and chemicals
  
• Remove before showering, swimming, or exercising
  
• Keep away from moisture and humidity
  
• Gently wipe with a soft cloth after each use
  

💡 Good to Know

Different finishes require slightly different care:

• Rhodium Polished Silver: Offers a bright white shine and helps reduce tarnishing
  
• Gold / Rose Gold Plated Silver: Should be handled with extra care to preserve the plating and colour over time
  

Proper storage and gentle handling will help maintain the finish and shine of your jewellery.

SEO Silver by CAIA — Everyday silver jewellery, thoughtfully designed.

At CAIA, every jewellery order is packed with care, shipped discreetly, and fully insured for safe delivery. We partner with trusted jewellery logistics providers to ensure secure handling of your precious items. Orders are usually processed within 24–48 working hours after confirmation. Delivery timelines are typically 2–5 working days for metro cities, 3–7 working days for non-metro areas, and up to 10 working days for remote locations. You’ll receive a tracking link via SMS/WhatsApp/email once your order is dispatched.

All shipments are 100% transit insured and delivered only to the recipient or an authorised person, with OTP/signature verification where required. Please do not accept the package if it appears tampered and contact us immediately. Address changes are possible only before dispatch. Currently, we ship only within India, and shipping is free on all prepaid orders.

We offer 15-day easy return, replacement, or exchange from the date of delivery.

You can request a return if:

✔ You are not satisfied with the product

✔ The item is damaged or defective

✔ You received the wrong product, size, or design

The jewellery must be unused, unworn, and returned with tags, invoice, and certificates intact. Original packaging is preferred; if unavailable, please ensure secure packing for safe return.

To raise a request, contact us with your order number and product photos (or unboxing video, if available). Our team will arrange a secure insured pickup after verification.

Once received, the item will undergo quality inspection and authentication. Based on approval, you may choose a replacement, exchange, or refund.

CAIA reserves the right to reject returns that do not meet the above conditions.