Refund policy
📦 RETURN, REFUND & REPLACEMENT POLICY
✨ 15-Day Easy Returns — Shop with Confidence
At CAIA, every piece is crafted to be loved.
If something doesn’t feel right, we’ve made returns simple, secure, and stress-free.
🔁 What You Can Request
Within 15 days of delivery, you can opt for:
✔ Replacement – Same product or correct size
✔ Exchange – Choose a different design
✔ Refund – Get your money back
📌 Eligibility
Returns are accepted if:
✔ You’re not fully satisfied with your purchase
✔ Product is damaged or defective on arrival
✔ Wrong item or size was delivered
📦 Product Condition
To be eligible:
✔ Product must be unused & unworn
✔ Tags, invoice, and certificates must be intact
✔ No resizing, alteration, or damage after delivery
Note:
Original packaging is preferred. If unavailable, please ensure the item is securely packed to avoid damage during return transit.
🚚 Easy Return Process
- Raise a request via:
📩 support@caialifestylejewellery.com
📞 WhatsApp: +91 73494 32916 - Share:
• Order ID
• Reason for return
• Product images (or unboxing video if available) - We arrange a secure insured pickup
🔍 Quality Check
Once received, our team will:
🕵️ Authenticate
🔍 Inspect
📋 Verify condition
💰 Refund Options
After approval, you can choose:
✔ Refund to original payment method
⏳ Refund Timeline
✔ Processed within 5–7 working days after approval
✔ Bank processing time may vary
Prefer a replacement instead?
You can choose to receive:
✔ Same product (if damaged/defective)
✔ Different size (for size issues)
✔ Alternate design (exchange option)
Our team will assist you in completing a smooth replacement process.
🚫 Non-Returnable Cases
❌ Customized or engraved jewellery
❌ Resized or altered products
❌ Items damaged due to misuse
❌ Missing essential documents (invoice/certificate)
💛 Why Shop CAIA?
✔ 15-Day Easy Returns
✔ Free Replacement Assistance
✔ Insured & Secure Shipping
✔ 100% BIS Hallmarked Jewellery
