Shipping Policy

Safe, Insured & Secure Delivery — Every Order

At CAIA, your jewellery is handled with the highest level of care.
Every shipment is fully insured and packed in tamper-proof packaging to ensure it reaches you safely and discreetly.

We partner with trusted jewellery logistics experts for secure movement of precious items.

Order Processing & Dispatch

Note: Orders placed on Sundays or public holidays are processed the next working day.

If an item requires resizing, customization, or is made-to-order, processing times may be slightly longer. We will inform you proactively.

Shipping Timelines

Location		Estimated Delivery
Metro Cities		2–5 working days after dispatch
Non-Metro / Tier-2 & Tier-3 Cities		3–7 working days after dispatch
Remote / Difficult Service Areas		5–10 working days

Delivery timelines may vary due to courier routing, security checks, or unforeseen logistics delays.

Tracking Your Order

Once your order is shipped, you will receive:

1️⃣ Shipping confirmation
2️⃣ Tracking number & link

You can track your order anytime using the link shared via email/SMS/WhatsApp.

If you need help tracking, contact us — we’re happy to assist.

Insured Shipments

Every CAIA order is:

✔ 100% transit insured
✔ packed discreetly
✔ delivered only to the recipient or authorized household member

A valid OTP and/or signature may be required at the time of delivery.

We request you to not accept a package if it appears tampered.
Please contact us immediately — we’ll take care of it.

Delivery Attempts

If you are unavailable at delivery:

Undelivered parcels may be returned to us. We will reach out to reship the order.

Address Changes

Address changes can be made before dispatch only.
Once shipped, we cannot modify delivery address due to security and insurance policies.

International Shipping

At the moment, we ship only within India.
International shipping will be introduced soon — stay tuned.

Delays Beyond Our Control

While we try to deliver on time, delays may occur due to:

We will support you throughout and ensure the shipment remains insured.

Need Help?

Our customer care team is always here to help:

📞 Phone: +91 73494 32916
📧 Email: support@caialifestylejewellery.com
💬 WhatsApp: +91 73494 32916

Your trust means everything to us — thank you for choosing CAIA.

🚚 SHIPPING FAQ

✔ Do you offer free shipping?

Yes — shipping is free on all prepaid orders within India.

✔ Do you ship internationally?

Coming soon. Currently we ship only within India.

✔ What if I am not available during delivery?

Our courier will attempt 2–3 re-deliveries, and we’ll coordinate with you.

✔ Can I change my address after ordering?

Address changes are possible only before dispatch.