At CAIA, every jewellery order is packed with care, shipped discreetly, and fully insured for safe delivery. We partner with trusted jewellery logistics providers to ensure secure handling of your precious items. Orders are usually processed within 24–48 working hours after confirmation. Delivery timelines are typically 2–5 working days for metro cities, 3–7 working days for non-metro areas, and up to 10 working days for remote locations. You’ll receive a tracking link via SMS/WhatsApp/email once your order is dispatched.

All shipments are 100% transit insured and delivered only to the recipient or an authorised person, with OTP/signature verification where required. Please do not accept the package if it appears tampered and contact us immediately. Address changes are possible only before dispatch. Currently, we ship only within India, and shipping is free on all prepaid orders.

We offer 15-day easy return, replacement, or exchange from the date of delivery.

You can request a return if:

✔ You are not satisfied with the product

✔ The item is damaged or defective

✔ You received the wrong product, size, or design

The jewellery must be unused, unworn, and returned with tags, invoice, and certificates intact. Original packaging is preferred; if unavailable, please ensure secure packing for safe return.

To raise a request, contact us with your order number and product photos (or unboxing video, if available). Our team will arrange a secure insured pickup after verification.

Once received, the item will undergo quality inspection and authentication. Based on approval, you may choose a replacement, exchange, or refund.

CAIA reserves the right to reject returns that do not meet the above conditions.